If there’s an issue with an ACCA Learning course you’ve purchased, try to resolve in the first instance by clearing your browser cookies and cache. If you are still experiencing any issues please contact us and provide the following details:
If you are unable to access your course:
Make sure you are logged in with the same email address you used to purchase the course (duplicate accounts can occur if different email addresses have been used).
Ensure your course has not expired. After the expiry date, course content will no longer be accessible.
Clear your browsers cache and cookies and try again using another device – a desktop computer is recommended over mobile phone or tablet.
Please note, firewalls and VPNs in corporate networks or devices may affect access.
If you still can’t locate your course, please contact us and provide the following details:
ACCA Learning email address
Personal ACCA Number, if applicable
Username used to log in to MyACCA
Course name
Order number
Screenshots showing the full page, ensuring the web address (URL) is visible.
Full description of the issue, including steps taken to produce the error
Please note that refunds are not available if the course has been started or was purchased more than 14 days ago.
Contact us
If you have any further questions or need extra support, please use the Contact us option below to get in touch with our team.